Privacy Policy


We place a high priority on protecting your privacy and the security of your personal data. In order to protect your personal information, we take special precautions when collecting, managing, and using it. The key details about how we handle your personal data in connection with your use of the website can be found below.

We handle your personal information in compliance with all applicable laws, including the General Data Protection Regulation. We describe what personally identifiable information we process and why in this privacy statement. Please take your time and carefully read it. 

Please be aware that in addition to the following Privacy Policy, providers of accommodations (such as hotels, motels, apartments, bed-and-breakfasts, etc.), attractions, transportation providers, tour operators, or any other provider of travel-related products or services that are made available on the Website, may have, use, or apply their own privacy policies.

Processing of personal data and data collection

We only process personal data when we have a valid legal basis to do so.

When you visit the website, we may obtain and process the following types of personal information about you:

  1. Inquiries and request-related personal data. In order to manage your inquiry of request, we process the information you provided in the contact form on our website, including your name, email address, and inquiry of request.
  2. Information about your location. When you access the Website using a mobile phone or other electronic device, we may process data pertaining to your precise location at the time. We might use this information to personalize your experience on our website and suggest articles that are pertinent to you right now. 
  3. Browsing data. We may process information about your use of our website and the device you use to access it, including device data, log data, and other information.

Transmission to outside parties

For the purposes outlined in this privacy statement, we might divulge your personal information to the following categories of third parties:

  • Affiliated Businesses—We may disclose your personal information to our affiliated businesses, who may use it to provide services to you in line with the goals outlined in this privacy statement.
  • Service providers—We may disclose your personal information to our service providers, such as companies we hire to deliver and support our services, help keep our systems secure, and perform other business-related tasks. We will make sure that your information is only used in ways that are consistent with, or for purposes that are similar to, those for which it was originally collected, and only in accordance with this privacy statement and any applicable legal requirements.
  • Competent law enforcement, regulatory, or governmental entities—We may disclose personal information to third parties if required to do so by a statutory provision, a court order, or other supervisory body, or if doing so is necessary to prevent, detect, or prosecute criminal offenses (such as fraud, scams, or other forms of theft).
  • Advertising parties—To display advertising on our website or to manage and serve our advertising on other websites, we may collaborate with third-party advertising networks (such as Google) and social media platforms (such as Facebook). In order to deliver targeted advertising based on your browsing habits and interests, our third-party partners and we may use cookies and other similar tracking technologies to gather information about your activities on the Website.

We will never transfer your personal data to any third party for their own direct marketing use.


Cookies are small (text) files that are placed on your computer, tablet, smartphone or other electronic devices when you visit a web page.

Your Device may be recognized and information gathered because a cookie was placed on it. This data may include your IP address, information about your browsing habits, such as the dates of your first, most recent, and most recent visits, the specific web pages you have visited, how you navigated the website, the device you use, and your settings.

Both TravelProGuides and outside parties place cookies on your computer. If we use cookies to gather personal information about you, we process it in accordance with our Privacy Policy.

The kind of cookie function

Absolute Must-Have Cookies

These cookies are necessary for the Website’s layout and navigation as well as to remember whether you want to accept or reject cookies. With the possible exception of a legal obligation, we do not divulge the information gathered in this way to third parties.

Functional cookies may be set without consent because they are required for using the website.

Performance Cookies

Cookies for analytics keep track of how people use our website. This data is used to create anonymous user statistics and reports as well as to analyze how users interact with our website. We apply this information to enhance the caliber, potency, and usability of our website as well as our marketing campaigns.

To accomplish this, we make use of Google Analytics. Google Inc. (Google), the company that offers this service, sets analytical cookies through our website. The privacy and/or cookie policies of Google are not our responsibility. 

Targeting Cookies

Cookies that are set by our reliable third-party businesses are known as third-party cookies. These cookies give us the ability to monitor how you use our website and identify your interests.  With the help of this data, the information on our website can be customized to meet your needs and it can be determined which services might be of interest to you.

Among the third parties that have the ability to set cookies on our website are, but are not restricted to, the following:

Cookies are used by Facebook to offer a variety of advertising products, including Real-Time Bidding from outside advertisers.

Google uses cookies from YouTube to keep track of the videos you have watched there.

DoubleClick: cookies used by Google to record your actions regarding our advertisements on the Website, for the purpose of measuring the effectiveness of an advertisement and to present targeted advertisements to you.

We also use remarketing cookies from Google and Facebook which allow you to see our advertisements after visiting our Website when you continue to use the Internet. This is done by means of cookies stored in your browser, which are used to record and evaluate your usage behavior when visiting various websites.

We only place third-party advertising cookies on your Device if we have your permission.

With third party cookies, we do not have control of the information provided by the cookie and we do not have access to this data. This information is entirely controlled by third party cookies as described in the respective policy.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

We only place third-party tracking cookies on your Device if we have your permission.


To prevent loss, erasure, manipulation, and unauthorized access to your personal information, we have implemented organizational and technical security measures. All of our staff members are required to abide by data protection laws and handle personal data confidentially, as are all individuals involved in data processing.  To avoid unauthorized third parties using the data, it is transmitted in encrypted form when collecting and processing personal data. As technology advances, we are constantly updating our security measures.

We want to draw your attention to the potential security flaws that could exist when data is transmitted over the internet (such as during email communication).  Such information cannot be completely shielded from access by outside parties.  However, we will always process personal data in a way that ensures the data’s appropriate security, including defense against unauthorized or unlawful processing and against unintentional loss, destruction, or damage, using the proper technical or organizational measures.


Depending on the type of activity involving the processing of your personal data, we keep your data on file for a specific amount of time.  After this limited period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way. Your personal information is kept in accordance with the conditions and requirements listed below:

  • Information pertaining to your inquiries or requests. After processing your request or responding to your questions, we keep your personal information, including the contact information you provide in the email, for six months so that we can assist you quickly if you need us again about the same issue.
  • Information used in communications for business. Until you express your preference by unsubscribing from the mailing list or two years have passed since your last reservation, we retain your personal information for the purpose of sending you commercial communications.
  • Location data. We store your location data for the duration of use of the Website.
  • Browsing data. We store your browsing data combined with other information from cookies for a maximum of six months.

Your personal data will be stored on our servers which are located in the European Economic Area.

Changes to this Privacy Policy

This Privacy Policy may be changed at any time. We advise that you frequently review this Privacy Policy so that you are aware of any updates.

Your privacy rights

The personal information we have about you may be viewed and amended at any time. You are allowed to object to how your personal data is processed. You may in some circumstances request that we stop using your personal data altogether, transfer it to another data controller, or delete it.  Send an email to [email protected] with the subject “Personal data request” if you would like to do any of these things.

To protect your privacy, our representatives may ask you to confirm your identity over the phone or by email. Within a month of making your request, you will get a summary of your data or a response. Until we are certain that you are satisfied with our response, we keep this information on file.

Right to make a complaint

You can submit a complaint about the processing of your personal data. You have the option to file a complaint with the Data Protection Authority in your country if we do not accede to your request for access, rectification, objection, restriction, erasure, or transfer of your personal data.

You have the right to file a court appeal if you are not satisfied with how the complaint was handled.


All required documents, including this Private Policy, are written in English. This document and all versions thereof may be translated into other languages only for convenience.  The English version shall take precedence over any translations made in any other languages in the event of a discrepancy.